* Your name   * Your RM's name   * *Please rate each item on a scale of 1-05 (05 being the highest) RM's level of competence --None-- 01 02 03 04 05   RM's level of professionalism --None-- 01 02 03 04 05   RM's telephone response quality --None-- 01 02 03 04 05   RM's telephone response time --None-- 01 02 03 04 05   RM's e-mail response time --None-- 01 02 03 04 05   RM's e-mail response quality --None-- 01 02 03 04 05   RM's sensitivity to customer concerns --None-- 01 02 03 04 05   RM's ability to balance needs of customer and company --None-- 01 02 03 04 05   RM's ability to recognize and respond to customer needs --None-- 01 02 03 04 05   RM's overall helpfulness --None-- 01 02 03 04 05   * Are you satisfied with your RM? Yes No (Please change)   Are you happy with the information provided in the quarterly newsletter? Yes No   Are you happy with the frequency of newsletter updates? Yes No   Your recommendations on how to serve you better through our website   What areas of client-company relationship do you feel should be improved?   Other comments